If our dental professionals determine that our processes are not a good fit for your case, you will receive a full refund (minus your impression session) on our service. Once you’ve received and approved your Treatment Preview and production on your SMILELOVETM CUSTOM CLEAR ALIGNERS has started, refunds are only allowed for manufacturing defects, including ill-fittings. Manufactured aligners are not eligible for return or refund.
SMILELOVE’S foundational principle is the happiness of our customers. If you receive your preview and you are unsatisfied with the results we can give you, you will receive a full refund (excluding the impression session).